Frequently asked questions
The questions that come up before an order. Material and event-specific answers live on each product page.
If you can't find what you're looking for, get in touch.
Ordering
How does ordering work?
Three steps. Get an instant PDF quote, send your order with the artwork, attendee list and event date, and we confirm everything before production starts. From there we print and ship tracked.
What is the difference between a quote and an order?
A quote prices your run and gives you a PDF you can use as a purchasing document. An order is when you send the files and details to actually produce it. You do not need a quote first to place an order.
Do I get a proof before you print?
On request. We check every file and attendee list before printing, and if you ask for a proof we send a digital one and print once you approve it.
Can I change my order after sending it?
Tell us as early as you can. Before production starts most changes are possible, and we confirm what can still change and whether it affects the price or the date.
Pricing and payment
Are there setup, design or personalisation fees?
No. The per-badge price covers personalisation with names and data, double-sided printing, and multiple design files in one order.
Is there a minimum order?
50 badges for laminated, plastic and classic paper. Durable paper starts at 100 units because of how the two-layer material is produced.
How do I pay?
By bank transfer, a Stripe payment link or Wise. New customers pay before production starts; companies with agreed invoice terms pay within the period on the invoice.
What about orders larger than the pricing table?
Volume pricing keeps going above the top tier, it just stops being instant. Request a quote and we price the run manually, usually within a business day.
Artwork and data
What file formats do you accept?
Print-ready PDF or Adobe Illustrator (.ai) files. Templates with the correct size and bleed are available for each badge type.
Do you provide design templates?
Yes. Templates set the size and bleed for each badge type so your artwork prints correctly. Download them from the templates page, in .ai and PDF.
Can badges be printed double-sided?
Yes, and it is included in the price. Send both sides in your artwork file.
How do I send the attendee list?
Excel, CSV or a Google Sheets link, one row per person with name, title, company and any QR data. We work with your columns, no template needed.
Materials and sizes
Which badge material should I choose?
Laminated and plastic hold up best for multi-day events, classic paper is the budget option, and durable paper is a tougher paper in between. Each product page covers the trade-offs in detail.
What sizes are available?
Small A7 (74x105mm) and large A6 (105x148mm). Plastic also comes in a 100x140mm large size, and durable paper comes in A6 only.
Can different groups have different badge designs?
Yes. Send one file per badge type, such as attendee, speaker and VIP, plus a badge-type column in your list, and we match them.
Delivery and deadlines
How long does production take?
3 business days for laminated and classic paper, 4 for plastic, 4 for durable paper, counted from when we confirm your order.
Where do you ship, and how much?
Tracked DHL Express at a flat rate per order.
- Europe: €21, or €24 with lanyards.
- UK and Switzerland: €29, with or without lanyards.
- US: €29, or €34 with lanyards.
Shipping elsewhere is possible, get in touch with your destination and we confirm the cost.
When should I place my order?
Work backwards from your event date. The delivery calculator turns the day you need the badges into the last day you can order.
Can you do rush production?
No, but the standard times are already short: 3 days for laminated and classic paper, 4 for plastic and durable paper, then 1-2 business days by DHL Express. Get in touch with your event date and we confirm the timeline before you order.